Refund policy
Last updated: September 26, 2026
Unredeemed codes
If a code has not been redeemed, contact support with your order number and we will review a refund or replacement.
Codes that do not work
If a valid code is rejected by the issuer, we will investigate and provide a replacement code or a refund.
Redeemed codes
Once a code has been redeemed the value has been delivered, so it is generally not refundable, subject to the issuer's terms and the law that applies to you.
Wrong region
Region and currency are shown before payment. A code bought for the wrong region by mistake cannot be refunded once redeemed.
Training course
The course is a digital product and access opens as soon as the payment is confirmed. It comes with a 14-day money-back guarantee: within 14 days after payment you can ask support for a refund for any reason, and the amount you paid is returned. After a refund, access to the course is closed. Later requests are reviewed by support case by case, in line with the law that applies to you.